Effective Date: November 7, 2025

OVERVIEW

This Privacy & Cookie Policy describes how Skin Metal LLC (“Skin Metal,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, make a purchase, or interact with our online services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy & Cookie Policy. If you do not agree, please do not use our website.

Our ecommerce store is hosted on Shopify Inc., which provides the platform that enables us to sell our products to you.

Shopify’s privacy practices are governed by their Privacy Policy.

SECTION 1 – INFORMATION WE COLLECT

We collect personal information from you in the following ways:

A. Information You Provide to Us

When you interact with our Services, we collect information you voluntarily provide, such as:

• Name, email address, phone number, and shipping/billing addresses

• Payment details (processed securely by our payment providers)

• Account login credentials, if you create an account

• Communications such as messages, product reviews, or survey responses

B. Information Automatically Collected

When you visit our website, we (and Shopify) automatically collect certain data, including:

• Device information (IP address, browser type, operating system)

• Pages viewed, time spent on site, referring URLs

• Shopping activity and cart behavior

This information helps us optimize your experience and maintain site security.

C. Information from Third Parties

We may receive information about you from advertising, analytics, or social media platforms that help us deliver relevant content and promotions.

SECTION 2 – HOW WE USE YOUR INFORMATION

We use your personal information to:

• Process and fulfill orders and payments

• Provide customer support and respond to inquiries

• Send updates, marketing communications, or order notifications

• Improve site functionality, design, and user experience

• Prevent fraud, enforce our Terms of Service, and comply with legal obligations

We may also anonymize and aggregate data for internal analysis and business improvement.

SECTION 3 – SHARING YOUR INFORMATION

We share your information only when necessary to operate our business:

• With Shopify, which hosts our online store and processes your transactions

• With service providers that assist with payment processing, shipping, analytics, and marketing

• When required by law, to comply with legal obligations or respond to lawful requests

We do not sell or rent your personal data.

SECTION 4 – COOKIES & TRACKING TECHNOLOGIES

A. What Are Cookies?

Cookies are small data files placed on your device when you visit a website. They help websites function properly, remember preferences, and improve the user experience.

B. How We Use Cookies

We use cookies and similar technologies for:

• Essential purposes – to enable checkout, secure login, and core site functionality

• Performance – to understand how visitors use our site and improve performance

• Marketing – to show relevant ads and measure campaign effectiveness

• Analytics – to collect aggregated data about browsing patterns and product interest

Some cookies are set by Shopify or our third-party partners (e.g., Google Analytics, Meta).

C. Third-party Analytics and Advertising

We use analytics and marketing tools provided by third parties, such as Google Analytics, Meta (Facebook/Instagram), TikTok, and other ad networks, to better understand how visitors engage with our website and to serve relevant advertisements.

These partners may use cookies, web beacons, or similar technologies to collect information such as your IP address, device ID, browsing activity, and purchase behavior. This helps us measure site performance, track conversions, and tailor content and offers to your interests.

You can learn more about how Google uses your data here, and you can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on.

D. Managing Cookies

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may impact site performance or checkout functionality. For more information on Shopify’s cookie use, visit Shopify’s Cookie Policy.

SECTION 5 – EMAILS & MARKETING COMMUNICATIONS

If you subscribe to our newsletter or make a purchase, we may send you emails about new products, launches, or promotions.

You can opt out at any time by clicking “Unsubscribe” at the bottom of our emails or contacting us at info@skinmetal.com.

Transactional communications (e.g., order confirmations, shipping updates) are not promotional and cannot be unsubscribed from.

SECTION 6 – DATA RETENTION

We retain your information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations (such as tax and accounting requirements).

When we no longer need your data, we securely delete or anonymize it.

SECTION 7 – SECURITY

We take reasonable administrative, technical, and physical safeguards to protect your information against loss, theft, and unauthorized use.

However, no online system can be guaranteed 100% secure, and you share information with us at your own risk.

SECTION 8 – YOUR RIGHTS

Depending on your location (e.g., California), you may have rights to:

• Access or request a copy of your personal information

• Correct or delete your data

• Withdraw consent or opt out of certain processing

• Request details on how your information is used and shared

To exercise these rights, email us at info@skinmetal.com with “Privacy Request” in the subject line. We will verify your identity before processing your request.

SECTION 9 – CHILDREN’S PRIVACY

Our website and Services are not directed to individuals under the age of 13. If we discover that a child has provided personal information without parental consent, we will delete it promptly.

SECTION 10 – INTERNATIONAL DATA TRANSFERS

If you access our website from outside the United States, please note that your data may be transferred to and processed in the U.S., where privacy laws may differ from those in your country.

SECTION 11 – CHANGES TO THIS POLICY

We may update this Privacy & Cookie Policy periodically to reflect operational, legal, or regulatory changes. Updates will take effect upon posting, with the “Effective Date” above indicating the most recent version.

We encourage you to review this page regularly to stay informed about how we protect your information.

SECTION 12 – CONTACT INFORMATION

If you have questions or requests related to privacy or cookies, please contact us at: info@skinmetal.com